Scootaheadz Scooter Head Accessory

Standard Delivery: Free over $150
Express Delivery: $22.50

Orders under $150 have a $9.95 delivery fee.

Deliveries via Australia Post eParcel

Based on AusPost's recent delivery information, delivery estimates (in business days after despatch) are:

Most arrive within Some items may take Melbourne 3 business days 6 business days Sydney 4 business days 7 business days Brisbane 5 business days 8 business days Canberra 4 business days 7 business days Adelaide 5 business days 7 business days Tasmania 5 business days 7 business days Perth 10 business days 14 business days NT 7 business Days 11 business days Find out more from AusPost. Outlying areas may take a day or two longer. Delivery is usually between 9am & 5pm on Weekdays If you are sending to a business address, please provide business name Packages are wrapped in plain packaging so contents cannot be seen All products are in stock, unless otherwise stated next to the item We can deliver to PO Box addresses

Express Delivery  Express Delivery: $22.50 (WA $30) Australia-wide (excl. NT) via Australia Post eParcel Express Cut off time for this service is 8am AEST daily. Delivery is usually Next Business Day for metro areas, but due to AusPost service delays, this may take longer. Their Next Day Guarantee has been temporarily suspended; see updated estimated delivery times below. Melbourne 2-3 Sydney 2-4 Brisbane 2-4 Perth 4-6 Adelaide 2-4 Canberra 2-3 Tasmania 2-4 NT 4-5

Australia Post eParcel Info Australia Post will not accept any 'Authority to Leave' requests. If you're not home, they will leave a card and drop the package at a local Post Office for you to collect. Australia Post will deliver to PO Box addresses. Please note that Australia Post says we must allow ten days after the final day of expected delivery before contacting them to lodge a formal investigation into an overdue delivery. The investigation can take up to five business days to be resolved. If an item is deemed to be "Delivered" on Australia Post tracking information, and for some reason you have still not received your order, please contact them directly. Australia Post contact details: Phone: 13 POST (13 7678) from within Australia +61 3 8847 9045 from overseas Contact hours: 8am - 6pm AEST (Monday - Friday) Otherwise, please contact us and we will follow up with Australia Post for you.

Everything You Need to Know

Returning an Item

• Keep proof of postage for all returns. 
• Repackage the item properly, including exterior protection, to prevent damage during transit. 
• We can only accept returns if the product is in a saleable condition. The item must be: 
• Unused, in its original condition, with all original packaging. 
• Returned within 60 days of delivery.

Delivery Costs

• The customer is responsible for return shipping costs and any redelivery fees. 
• We do not refund initial shipping fees or credit card charges. 

Change of Mind  

• We do not accept returns if you change your mind. 

Refunds 

Refunds will be processed as follows:

• If you received a damaged or incorrect product, we will refund the full product price and the shipping cost
• For any other reason, only the product cost will be refunded.

Exchanges

• If there's a price difference for exchanged products, let us know how you'd prefer to pay or be refunded.

Damaged or Faulty Goods

• You can return items that are damaged or faulty upon delivery.
• If we determine the item is faulty, normal warranty conditions apply, and you are responsible for following warranty instructions.
• Once we confirm the product is defective, we'll either send a replacement (subject to availability) or refund the product and original delivery costs via your original payment method. 

Please note

• Returns of defective items may incur return shipping costs to Micro Australia.
• Allow up to 14 days for refunds after we receive the returned item.