Missing parts
Disappointed that the screw were missing
Micro Scooters Australia
Hey Vicky, sorry to hear you were missing a screw. Get in touch with us at info@microscooters.com.au and we'd happy to send you the replacement!
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Orders under $100 have a $9.95 delivery fee.
For the best chance of receiving your order by Christmas, we recommend ordering as early as possible. Based on Australia Post’s guidelines, here are the estimated cut-off dates for each state. Please note these are estimates only, and ordering by these dates does not guarantee delivery by Christmas. By ordering close to these dates, you accept the risk of possible delays.
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Find out more from AusPost.
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Express Delivery
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Australia Post eParcel Info Australia Post will not accept any 'Authority to Leave' requests. If you're not home they will leave a card and drop the package at a local Post Office for you to collect. Australia Post will deliver to PO Box addresses. Please note that Australia Post say we must allow ten days after the final day of expected delivery before contacting them to lodge a formal investigation into an overdue delivery. The investigation can take up to five business days to be resolved. If an item is deemed to be "Delivered" on Australia Post tracking information, and for some reason you have still not received your order, please contact them directly. Australia Post contact details: Otherwise please contact us and we will follow up Australia Post for you. |
The key thing to help your Micro Scooter last the distance is maintenance, maintenance and maintenance. We recommend tightening the nuts and bolts every few weeks and giving your scooter a full service every four months or so to keep to keep it in its best condition. To get the full run down about how to tighten the nuts and bolts or a give your scooter a full service head to our maintenance pages. We also have a full range of videos for you to check out if you would like us to complete the service alongside you.
Kids scooters get a lot of use as well, remember to give them a regular once over to enhance their longevity! Check out our repairs page – where there is information on how to care specifically for their scooter.
Before you start the repairs – we want to let you know that each scooter has a two year warranty, have a scroll through what this encompasses on our warranty page. If you haven’t activated your warranty yet, don’t worry we’ll get you registered!
Disappointed that the screw were missing
Hey Vicky, sorry to hear you were missing a screw. Get in touch with us at info@microscooters.com.au and we'd happy to send you the replacement!
We love our mini micro scooter but unfortunately not very happy with the durability of the break design. We bought a replacement about a month ago, but maybe my toddler is ? Heavy handed ? With it as it’s already starting to break
Hi, we're sorry to hear about the issue with the brake. Sometimes, if the brake is pressed too heavily, it can cause the wheel to lock and skid, which can lead to flat spots on the wheel and eventually stress on the brake itself, potentially causing it to snap. It sounds like this could be what's happening with your toddler's scooter. The good news is that we can certainly replace the brake under warranty for you. Please reach out to our customer service team, and we’ll get that sorted out right away. We appreciate your feedback and are here to help!
Easy to purchase, easy to install. Great help on the webpage for installing. Works perfectly.
It looks great on :)
It's fantastic that all of the parts for the scooters are replaceable and the install process was very easy