Who is covered? The original purchaser, who bought the product from an authorised dealer. Proof of purchase is required.
What is covered? Workmanship or materials that are deemed faulty, providing the product has been used at all times in normal conditions, properly maintained and in accordance with the instructions.
What is not covered? Second hand product, those obtained via third-party resellers, modified or altered product, poorly maintained product (left outside), normal wear & tear (Any damage, failure or loss caused by accident, misuse, neglect, abuse, theft, or failure to follow instructions or warnings in owner's manual), wear and tear on wheels (flat spots, worn down polyurethane etc.) improper or abnormal use: not following instructions, excessive load, transport damage i.e. airline or freight damage, cosmetic issues such as fading or scratches from normal wear, or any other cause not arising from defects in material and workmanship.
Customer costs within warranty The customer is responsible for any inwards freight charge to return a product for warranty and or service.
Customer costs outside of warranty Where proof of purchase is not provided or a product is outside of the warranty period, the manufacturer's representative reserves right to charge a service fee and/or charge for parts replaced/repaired. A return freight charge may apply.
Exclusions Any consequential loss or damage to any person or property directly or indirectly as a result of using product.
Some Micro scooters have more than one marking on the lower deck - so check this guide to ensure you register the right number as your serial number.
Turn your Mini Micro or Mini2Go over and you will find the serial number between the two front wheels. You'll also see two clock faces on the black lower deck. Please provide both the serial number and the numbers on the clock faces, ie: XY1234ABC1234, clock face 12/3
The Maxi Micro serial numbers are both on the black lower deck. One is on the side of the deck and the two clock faces are on the underside. Please provide both the serial number and the numbers on the clock faces, ie: XY1234ABC1234, clock face 12/3
The Sprite, Speed, Rocket, Flex, Micro Black and Micro White have their serial number etched onto the curved side of the folding block.
The Kickboard Compact has it's serial number on top of the deck near the brake. The Kickboard Volcano Grey has it etched onto the front underside of the scooter.
The serial number for the MX freestyle scooter range is found on the underside of the deck right next to the rear wheel.
The serial number for the Suspension scooter is found on the underside of the scooter in the centre.
The serial number for the emicro one electric scooter is found on the underside of the scooter right next to the rear wheel.