Scooter FAQ Help Desk

+ How long does delivery take?

Please read Delivery Information for full delivery details before placing your order online.

 

Final order dates for Christmas delivery

 QLD / WA / NT / TAS  Thurs 13 Dec
 NSW / SA / ACT  Sun 16 Dec
 VIC  Tues 18 Dec
 EXPRESS - METRO AREAS  Thurs 20 Dec by 10am


Standard Delivery - Free for orders over $100

    Estimated delivery times (business days) after day of dispatch - Please note: at peak times of the year these times may vary.: 

    Melbourne         2-3 days
    Sydney             2-5 days
    Brisbane           3-6 days
    Perth                4-8 days
    Adelaide           2-4 days
    Canberra           2-4 days
    Tasmania          3-5 days
    Darwin              3-7
    Outlying areas may take a day or two longer.


    Australia Post will not accept any 'Authority to Leave' requests. If you're not home they will leave a card and drop the package at a local Post Office for you to collect.




      Express Post

      • Delivery is usually Next Business Day for metro areas.  Please note: at peak times of the year these times may vary. Cut off time for this service is 10am AEST daily.
      NSW, VIC, QLD, SA, ACT, TAS:  $22.50 +GST
      WA:   $30 +GST
      NT:    Service not available

       

      • Delivery is via Australia Post eParcel Express Service.

      Outlying or non-metro areas may take slightly longer. If your item is for an address outside the Express Post network, Australia Post will use the fastest possible transport links, but it won't be covered by their Next Day Guarantee.

      To find out how fast Express Post will get to your postcode click here for Australia Post 

      Australia Post will not accept any 'Authority to Leave' requests. If you're not home they will leave a card and drop the package at a local Post Office for you to collect.

       

+ Can I get express shipping?

Yes, you can get express shipping Please read Delivery Information before placing your order online.



Express Post

  • Delivery is usually Next Business Day for metro areas.  Please note: at peak times of the year these times may vary. Cut off time for this service is 10am AEST daily.
NSW, VIC, QLD, SA, ACT, TAS:  $22.50 +GST
WA:   $30 +GST
NT:    Service not available

 

  • Delivery is via Australia Post eParcel Express Service.

Outlying or non-metro areas may take slightly longer. If your item is for an address outside the Express Post network, Australia Post will use the fastest possible transport links, but it won't be covered by their Next Day Guarantee.

To find out how fast Express Post will get to your postcode click here for Australia Post 

Australia Post will not accept any 'Authority to Leave' requests. If you're not home they will leave a card and drop the package at a local Post Office for you to collect.

 

+ Which scooter should I choose?

micro® scooters are grouped into categories by age. To help you choose the right one, each scooter's specifications are listed on their product page.

Australia Post will not accept any 'Authority to Leave' requests. If you're not home they will leave a card and drop the package at a local Post Office for you to collect.

 

+ Should I choose a 2 or 3 wheel scooter?

Whether to choose a scooter with 2 or 3 wheels comes down to personal preference, we have scooters for all ages and sizes.
Our 3 wheeled Mini Micro and Maxi Micro scooters are a great way for young children to become familiar with the concept of scooting. For adults who like the 3 wheel, lean to steer mechanism of the smaller models, we also offer our Kickboard Monster scooters for adults.
 

+ Is this the right scooter for me?

All of our scooters have recommended age and weight limits listed in their specifications, however as we all know the sizes and capabilites of people vary greatly!
To find out whether a scooter will be the right size, take a look at the handlebar height and compare it to the height of the rider. The hand grips should be set at around tummy button height.
If you are still not sure, pop into one of our friendly stockists and see if you can try one out.
 

+ What is the Warranty?

micro® products are guaranteed against manufacturing faults for two years from the date of purchase.
- If the product has a manufacturing fault we will repair it free of charge.
- If it is not practical to repair it we will, at our discretion, replace the faulty part in question.
- If the product fails due to wear and tear, accident, neglect or negligence, or if it is outside the one year warranty period, we will happily repair it for a reasonable charge.
Please note that wear and tear to wheels such as flat spots and erosion are not covered under warranty.
Any breakages that occur as a result of tricks (i.e. where a scooter's wheels come off the ground) are not covered by warranty. More Warranty information >>>

 

+ How do I get my scooter fixed under warranty?

Our warranty covers manufacturing faults for 2 years. Wear and tear is not covered.
To claim on your warranty please contact us. You will need to provide pictures of any damage and your proof of purchase so we can review your claim. We also need the serial number of your scooter, which depending on the model is either on the underside of the lower deck, or on the folding block. It is usually 9-10 digits made up of letters and numbers.
 

+ Where do I get spare parts for my scooter?

Two of the great things about micro® are that all of our scooters have replacement parts, and they are easy to fix.
Replacement parts are available through the parts section of our online store, grouped by scooter model.
 

+ What if I have a problem with my scooter?

Check the information on our Maintenance page first. If you have a Mini Micro scooter, repair instruction videos are also available.
If that doesn't help, send us an email explaining the problem and we'll come back to you asap with a possible solution.
 

+ Can I order a Micro scooter from outside Australia?

At this time you cannot place orders from anywhere in the world, and we only deliver to addresses with Australia.
If you would like your order delivered to a country other than Australia, a list of international distributors is available from the micro international homepage. 
 

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