Help & FAQs
How long does delivery take?
Our orders are dispatched from our Melbourne warehouse and most arrive within 3-10 business days depending on where in the country you are based. Please refer to our latest delivery estimates here.
Can I get express shipping?
Express shipping is available nationwide (excluding Northern Territory). You can find the latest delivery estimates and costs here.
Which scooter should I choose?
Micro Scooters are grouped into categories by age. To help you choose the right one, each scooter's specifications are listed on their product page. If you need help choosing a kids scooter, you can take our quick and free quiz. Otherwise, get in touch with our customer support team, who will be happy to talk through options.
Should I choose a 2- or 3-wheel scooter?
Whether to choose a scooter with 2 or 3 wheels comes down to personal preference; we have scooters for all ages and sizes.
Our 3-wheeled Mini Micro and Maxi Micro scooters are a great way for young children to become familiar with the concept of scooting. For adults who like the 3-wheel, lean-to-steer mechanism of the smaller models, we also offer our Kickboard Monster scooters for adults.
Is this the right scooter for me?
All of our scooters have recommended age and weight limits listed in their specifications; however, as we all know, the sizes and capabilities of people vary greatly!
To find out whether a scooter will be the right size, take a look at the handlebar height and compare it to the height of the rider. The hand grips should be set at around tummy button height.
If you are still not sure, pop into one of our friendly stockists and see if you can try one out.
What is the Warranty?
Micro products are guaranteed against manufacturing faults for two years from the date of purchase.
- If the product has a manufacturing fault, we will repair it free of charge.
- If it is not practical to repair it, we will, at our discretion, replace the faulty part in question.
- If the product fails due to wear and tear, accident, neglect or negligence, or if it is outside the one-year warranty period, we will happily repair it for a reasonable charge.
Please note that wear and tear to wheels, such as flat spots and erosion, are not covered under warranty.
Any breakages that occur as a result of tricks (i.e., where a scooter's wheels come off the ground) are not covered by warranty. Learn more about our warranty here.
How do I get my scooter fixed under warranty?
Our warranty covers manufacturing faults for 2 years. Wear and tear is not covered.
To claim on your warranty, please contact us. You will need to provide pictures of any damage and your proof of purchase so we can review your claim. We also need the serial number of your scooter, which depending on the model, is either on the underside of the lower deck or on the folding block. It is usually 9-10 digits made up of letters and numbers.
Where do I get spare parts for my scooter?
Two of the great things about Micro are that all of our scooters have replacement parts, and they are easy to fix.
Replacement parts are available through the parts section of our online store, grouped by scooter model. Browse parts here.
What if I have a problem with my scooter?
Check the information on our Repair Guides first. If you can't find a guide that addresses your problem, send us an email explaining the problem (with pictures or videos if necessary), and we'll come back to you ASAP with a possible solution.
Can I order a Micro scooter from outside Australia?
You can place an order from anywhere in the world, so long as the shipping address is within Australia. We do not ship to any locations outside Australia.
If you would like your order delivered to a country other than Australia, use this website to find your nearest Micro dealer.
What to do if something is not quite right with your order?
Check your items right away
As soon as your parcel arrives, please check all the items. Even if it’s a gift you want to hide away quickly, it’s important to ensure everything you ordered is included.
Look inside all the boxes
Smaller items or accessories are sometimes tucked inside larger boxes. Please open and inspect every box — not just the largest one.
Take a photo of the delivery
If something seems off (missing items, damaged packaging, etc.), take a photo of how the parcel arrived. This helps us understand what went wrong and resolve the issue faster.
Email us immediately if something’s wrong
If you find anything missing or incorrect, email us straight away. Early contact is especially important if the order is for a special occasion (birthday, party, etc.).